It’s time to get excited!! To order, click ‘Add to cart’. Please select your general size. Don’t worry too much about sizing; we’ll match your measurements to our size chart. Once we have received your order, we’ll send you an email requesting your measurements of your bust, waist, & hips and hollow to hem (with shoes on). Once we have received your details, we’ll match them to our size chart. All dresses need further alterations for that perfect fit. Please budget for this as they will be covered by yourself.
We use FedEx for Canadian & US orders, and DHL for international orders. Our team will email you the tracking details for you to track your dress. We ask for 12 weeks lead-time however if dress is in stock, we can ship within shorter timeframe. Once we receive your order, we will email you with all details. We will not charge your credit card until you confirm delivery date! Please email info@dressscoop.com for further information. We ship worldwide. Import duties, taxes and custom charges are not included in the price and are the responsibility of the buyer. The amount charged is at the discretion of the customs agency within the destination country and is determined, in part, by the value of the item's. Payment of duties and taxes are due at delivery. Please check with your country’s customs office to determine what additional cost will be added prior to purchase.
The option of payment is PayPal. If you have any questions before or after ordering, don’t hesitate to email us.
Please give us 24-48 hours to respond to your enquiry. We prefer you receive your dress at least one month before your special day. This will give you time for alterations. Keep in mind production and shipping delays due to unforeseen circumstances. We advise ordering your dress 6 months before your special day.
When you receive your dress: Please try on the dress as soon as possible without make-up and lotions. We highly recommend you have your measurements professionally taken. Because each body is exceptional, you might find that going to a local alterations shop is an easy way to make the dress fit exactly how you like it to fit.
Your dress is made specifically for you, so unfortunately we cannot offer a refund. If, before you order, you would like to see more photos of your design, we are happy to send you more images. Unfortunately we do not refund due to change of mind. We cannot refund you if you feel that the dress does not suit you, as this dress was made specifically for you.
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